Front Office Rocks Podcast
frontofficerocks.comFront Office Rocks founder Laura Nelson shares real-world principles and practical ideas for dental office management that can be implemented easily and immediately in any practice.
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Community Reviews(3)
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Transformed my front office team
I started sharing Front Office Rocks episodes in our team meetings and the improvement in our front office performance has been measurable. Call answer rate, appointment confirmation rate, and same-day treatment acceptance all improved.
Laura understands that the front office is where patient relationships are won or lost and the content reflects that understanding.
Laura Nelson is the front office mentor I never had
Front Office Rocks is one of the only dental podcasts that treats front office staff as professionals with complex, important work. Laura Nelson has deep expertise in dental administration and shares it generously.
The phone handling, scheduling efficiency, and patient communication content has made me significantly better at my job. Required listening for any dental admin professional.
Finally a podcast that speaks directly to front office staff
I've been in dental front office roles for 11 years and have always felt like an afterthought in dental education. Laura Hatch built Front Office Rocks specifically for people like me, and it shows.
The phone skills episodes are exceptional — Laura breaks down the psychology of inbound calls in a way that's immediately applicable. I've listened to some episodes with my team and we've role-played scenarios directly from the podcast.
The content is consistently practical and respectful of front office professionals as skilled contributors, not just support staff. If you're a practice owner trying to invest in your admin team, this podcast is free professional development.